Return Policy

Overview

At NW Tech Support LLC, we are committed to providing high-quality IT services and support. This Return Policy outlines our policies regarding service satisfaction, refunds, and cancellations.

Please read this policy carefully before engaging our services. By using our services, you agree to the terms outlined in this Return Policy.

Service-Based Business

NW Tech Support LLC primarily provides IT services, technical support, and consulting. As a service-based business, our return policy differs from traditional product-based returns.

Services rendered cannot be "returned" in the traditional sense. However, we are committed to ensuring your satisfaction with our work and will work with you to address any concerns.

Service Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with our services, we will:

• Review your concerns and work to understand the issues
• Make reasonable efforts to correct any problems or deficiencies
• Provide additional support or adjustments as needed
• Work with you to find a mutually acceptable solution

Please contact us within 7 days of service completion to report any issues or concerns.

Refund Policy

One-Time Services

For one-time services (such as network setup, system installations, or consulting sessions):

• Refunds may be considered if services were not performed as agreed
• Partial refunds may be issued for incomplete or unsatisfactory work
• Refund requests must be submitted within 7 days of service completion
• Each request will be evaluated on a case-by-case basis

Ongoing Support Contracts

For monthly or annual support contracts:

• Contracts may be cancelled with 30 days written notice
• Refunds for unused portions of prepaid contracts will be prorated
• No refunds will be issued for services already rendered
• Early termination fees may apply as specified in your service agreement

Emergency Support Services

Emergency or after-hours support services are non-refundable once initiated, as these services require immediate resource allocation.

Hardware and Software Products

If we provide hardware or software products as part of our services:

• Unopened hardware may be returned within 14 days for a full refund
• Opened hardware may be returned within 14 days, subject to a 15% restocking fee
• Software licenses are generally non-refundable once activated
• Defective products will be replaced or refunded at no additional cost
• Products must be returned in original packaging with all accessories

Cancellation Policy

Scheduled Appointments

For scheduled service appointments:

• Cancellations must be made at least 24 hours in advance
• Cancellations with less than 24 hours notice may incur a cancellation fee
• No-shows will be charged the full service fee
• Rescheduling is available at no additional cost with proper notice

Project Cancellations

For ongoing projects:

• You may cancel a project at any time with written notice
• You will be billed for all work completed up to the cancellation date
• Any prepaid amounts for incomplete work will be refunded
• Cancellation may be subject to terms outlined in your service agreement

Non-Refundable Items

The following are non-refundable:

• Diagnostic fees and initial consultations
• Custom software development or configuration work
• Third-party licenses or subscriptions purchased on your behalf
• Travel expenses for on-site services
• Emergency or after-hours support services

Refund Process

To request a refund:

1. Contact us at karrinillen@nwtechsupports.com with your refund request
2. Include your invoice number, service details, and reason for the refund request
3. Our team will review your request within 3-5 business days
4. If approved, refunds will be processed within 10 business days
5. Refunds will be issued to the original payment method

Dispute Resolution

If you have concerns about our services or billing:

• Contact us immediately to discuss your concerns
• We will work with you in good faith to resolve any issues
• Most disputes can be resolved through direct communication
• We are committed to fair and reasonable solutions

Warranty Information

Our services come with the following warranties:

• We warrant that services will be performed in a professional and workmanlike manner
• We will correct any defects in our work at no additional charge within 30 days
• Hardware products carry manufacturer warranties as specified
• Software products are subject to vendor licensing terms

Exceptions and Special Circumstances

We understand that special circumstances may arise. We will consider exceptions to this policy on a case-by-case basis. Please contact us to discuss your specific situation.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Information

For questions about this Return Policy or to request a refund, please contact us: